EXELNetwork Streamlines Team Operations and Boosts Employee Engagement with Beamible

Background

EXELNetwork, a multi-divisional company, found itself facing the challenge of operating in silos. Different departments had their unique ways of doing things, resulting in a lack of cohesion. Leadership was keen on gaining insights into how team members spent their time and how teams could collaborate more efficiently.

To solve this, EXELNetwork chose Beamible for its simplicity and supportive team. The platform not only shed light on how employees were spending their time, but also helped understand what tasks were energising to team members.

“We have multiple business divisions who were all operating in their own silo’s doing things very differently. We wanted to get a better idea of where team members were spending their time and to look at bringing teams together.”

Key Activations

Milestone 1: Activity and Time Analysis

The first significant milestone in the project involved using Beamible to help identify how and where people were spending time, then identifying variations or trends between teams. They saw this as an opportunity to better understand what work was transactional and what was more customer-focused. 

EXELNetwork also used the platform to identify what work is energising to teams, as well as what work could be done remotely or delegated to an offsite team.

“The platform is simple to use but more importantly we found the support and insights from the Beamible team to be extremely valuable. We made some assumptions before we started working with Beamible; the platform gave us an opportunity to prove those assumptions.”

Milestone 2: Identifying Offsite Work Opportunities

In a surprising revelation, EXELNetwork identified a higher than anticipated amount of work that could potentially be executed using an offsite team. This opened avenues for EXELNetwork to think about remote teams for transactional work to help reduce costs and increase capacity for onsite employees. 

Milestone 3: Employee Well-being

It was also revealed that several employees were spending the majority of their time on these transactional activities, and had been for a long time, which they found to be de-energising. It became clear this was a risk to job satisfaction and employee engagement for the impacted employees. A reevaluation of roles was prompted, ultimately leading to role changes that aligned better with employee preferences.

Outcomes and Insights

Quantitative Results:

• Successfully transitioned a long-term team member into a new role that he finds more energising, reducing risk of turnover and increasing employee engagement

Key Outcomes:

• Identified opportunities for establishing an offsite team for transactional tasks.

“We are now exploring a team of offsite team members to carry out transactional tasks, I don’t think would have been the case without Beamible providing insights.”

Enhanced Team Dynamics and Conversations:

• The platform received praise for fostering more meaningful 1-on-1 conversations among team members and managers.

Customer Experience:

EXELNetwork found working with Beamible to be a smooth experience, citing great customer support and valuable insights provided along the way.

“The team was great to work with, support was great getting started on the platform and Beamible is very customer-focused, adding plenty of value along the way."
​​​​​​ 

Conclusion

EXELNetwork’s partnership with Beamible led to groundbreaking insights into team dynamics, workload, and employee well-being. This allowed them to make strategic decisions to improve productivity and employee engagement. The Beamible platform proved to be an invaluable asset, providing both the tools and the support to enact meaningful change.